Privacy Policy – FlowRelay

Overview

FlowRelay (“we”, “us”, or “our”) collects limited personal and technical information to operate the service and provide support.

Data Collection

When you install FlowRelay we receive basic store information from Shopify, including your store URL, store name, and email address. We also collect usage data about how the app is used — such as flows triggered and emails sent — and standard log data such as IP addresses and timestamps.

How We Use Your Information

We use the information we collect to provide and maintain the service, respond to support requests, and send you updates about FlowRelay when relevant.

We do not sell your personal data. We may share information with third-party providers that help us operate FlowRelay (such as hosting and infrastructure), subject to appropriate data processing agreements. We may also disclose information when required by law.

External Links

FlowRelay may contain links to third-party websites. This Privacy Policy does not apply to those sites — please review their respective policies independently.

Data Protection

We take reasonable technical measures to protect your information. No system is completely secure, but we work to minimise risk.

Policy Updates

We may update this policy from time to time. Changes will be posted on this page — we encourage you to check back periodically.

Contact

For any questions about this Privacy Policy, contact us at [email protected].

Last updated: January 1, 2026